1. Terms and Abbreviations
This Organized Travel Contract states the general terms of offering, selling, and rendering of travel services by The Licensed Tour-operator Travelling Horse Ltd, UIC 203425001.
In the text below, Travelling Horse Ltd will be referred to as the "Tour-operator," the physical and legal entities, which purchase travel services solely, or on behalf of a group under the same reservation – the "Client," and the Organized Travel Contract of Travelling Horse Ltd – the "Contract."
To identify the dining details included per each overnight, the Tour-operator uses the following abbreviations:
- BB – overnight with breakfast;
- HB (half-board) – overnight with breakfast and dinner;
- FB (full board) – overnight with breakfast, lunch, and dinner;
- AI (All inclusive) – full board with drinks and other services as per the hotel property;
- RO – overnight only.
2. Reservations and Purchases
The Client can make reservations in person – at the offices of the authorized agents of the Tour-operator, and/or over the telephone or the email of the Tour-operator.
The Client is obligated to inform the Tour-operator of travelers with disabilities, movement problems, or other special needs before receiving the final customized offer by the Tour-operator, so that the Tour-operator can make sure all requirements of the travelers with special needs are met.
In case the Client fails to fulfill this obligation, the Tour-operator has the right to deny making changes in the travel services as announced for the travelers with special needs.
3. Prices and Payments
The total price of a travel package is announced in BGN or EUR, VAT included. The travel package cites in detail all the services included in the price.
The price can be paid in installments or fully, via a bank transfer to the bank accounts of the Tour-operator. Payments in cash are not allowed.
The discounts announced for a particular travel package are valid only for the period mentioned in the promotional offer.
In case the Client fails to make any of the payment(s) due under this Contract, the Tour-operator has the right to cancel the travel service(s) at its own discretion. All down-payment(s) received will be treated as per the Cancellation policy cited below.
4. Travel Documents
The travel documents, issued by the Tour-operator, are: Voucher, stating all travel services included, as well as an Insurance Certificate in the case of traveling abroad. The Tour-operator sends those documents to the address provided by the Client or to its agent’s office.
The Client assumes responsibility to travel with a Personal ID or Passport, valid at least 6 months after the date of the end of the tourist service(s) under this Contract.
5. Changes and Cancellations
The Tour-operator reserves the right to change preliminary-announced carriers or places of accommodation of the Client with the same or higher category vendors in case the preliminary-appointed ones issue signals that they cannot render the respective services with the necessary quality and in a timely manner.
In the case of force-major circumstances making it impossible or threatening the health and/or wellbeing of the Client, the Tour-operator reserves the right to cancel the said program and refund the Client within 3 calendar days without penalty.
6. Insurance
The Tour-operator has a valid Insurance under the requirements of Art. 61, Par. 2, Sec. 4; and Art. 97, Par. 1 of the Tourism Law of Bulgaria. The same is published in the Tour-Operators’ and Tour-Agents Registry of the Tourism Ministry.
7. The Tour-operator’s Rights and Obligations
- To render to the Client all services, part of the travel program and this Contract.
- To arrange for the Client the “Medical expenses in case of illness and accident” insurance when traveling abroad.
- To offer support to the Client in case of difficulties during the travel program.
- To furnish the Client with information on departure times, contact persons, and their details in each destination.
8. The Client’s Rights and Obligations
- To pay the full price of the travel program as per this Contract.
- To provide correct personal data and valid travel documents.
- To obey the local laws of the visited countries.
- To respect the local society rules and behavior standards.
- To comply with the Tour-operator’s personnel instructions.
9. Responsibility
The Tour-operator holds full responsibility for performing the travel services as outlined. However, they are not liable for:
- Delays caused by unforeseen circumstances like weather, traffic, or social disturbances.
- Force majeure events affecting the travel program.
- Luggage loss or damage.
10. Complaints
Complaints must be announced in writing during the travel program. If unresolved, they can be submitted within 7 days after the program’s end. The Tour-operator will respond within 30 days.
11. Miscellaneous
This Contract was elaborated and signed on behalf of the Tour-operator by Mrs. Iva Dikova, General Manager, on April 22, 2024.